Acceptance of Terms
BubbleNote ("BubbleNote", "we", "us", or "our") provides the Service described below. By accessing or using BubbleNote (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.
These Terms apply to all visitors, users, and others who access or use the Service. Your continued use of the Service after any modifications to these Terms constitutes your acceptance of the revised Terms.
By creating an account or embedding the BubbleNote widget on your website, you confirm that you have read, understood, and agreed to these Terms on behalf of yourself or the organization you represent.
Description of Service
BubbleNote is a visual feedback collection platform that enables website owners and development teams to gather structured user feedback. When a user submits feedback through the embedded widget, BubbleNote automatically captures:
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Full-page screenshot and annotated selection of the reported area
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Browser name and version, operating system, and device type
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Screen resolution, viewport dimensions, and the page URL
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Approximate visitor location (country/region level only)
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice.
From time to time, we may offer features labeled as "beta," "experimental," or similar. Such features are provided for evaluation purposes only and may be modified or discontinued at any time without notice. We make no warranties regarding their reliability, availability, or performance.
The Service is not designed or intended for use in high-risk environments where failure or inaccuracy could lead to physical, financial, or other harm, including but not limited to medical, financial advisory, or safety-critical systems.
Sensitive data prohibition: You agree not to use the Service to collect, process, or store any sensitive personal data — including but not limited to financial information, health data, authentication credentials, or government-issued identifiers — unless you have implemented appropriate safeguards and obtained all legally required consents. You acknowledge that content captured through the Service (including screenshots) may inadvertently include such information. We reserve the right to remove or delete any data that we determine, in our reasonable judgment, to be sensitive or in violation of this clause. You acknowledge and agree that you are solely responsible for any sensitive personal data collected through your use of the Service, whether intentional or inadvertent, and that BubbleNote shall have no liability for such data.
Account Registration & Security
To use BubbleNote, you must create an account by providing accurate, complete, and current information. You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
You agree to notify us immediately at [email protected] of any unauthorized use of your account or any other breach of security. We cannot and will not be liable for any loss or damage arising from your failure to comply with these security obligations.
You must be at least 16 years of age to create an account. By creating an account, you represent and warrant that you meet this age requirement.
You may not share your account credentials with others or create accounts on behalf of third parties without their explicit consent. Each account is intended for use by one individual or organization.
Acceptable Use Policy
You agree not to use the Service in any way that:
Violation of this policy may result in immediate termination of your account and, where appropriate, referral to law enforcement.
We are not obligated to monitor your use of the Service or the content you collect or transmit through it, but we reserve the right to do so to ensure compliance with these Terms and to protect the integrity of the Service.
API & Integration Use
If we provide APIs or integrations, you agree to use them solely in accordance with our documentation. You must not make requests at a rate or volume that could degrade the performance or availability of the Service for others, nor use them in any manner not expressly permitted by these Terms.
Data Responsibility & Processing
When you embed the BubbleNote widget on your website, you are the data controller for all feedback data collected from your end users. BubbleNote acts solely as a data processor on your behalf and does not independently determine the purposes or means of processing the data collected through your implementation.
You are solely responsible for:
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Complying with all applicable data protection and privacy laws (including GDPR, CCPA, PIPEDA, and any other relevant regulations) in your use of the Service
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Obtaining any necessary consents from your website visitors before feedback data is collected through the widget
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Providing clear and accurate privacy disclosures on your website that describe the data collected by the widget
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Ensuring that screenshots and feedback do not capture prohibited or sensitive categories of personal information (such as financial data, health records, or credentials)
Upon request, BubbleNote will enter into a Data Processing Agreement (DPA) with you that details our obligations as a processor, including sub-processor disclosures, security measures, and breach notification procedures.
You agree to provide clear and conspicuous notice to your end users that feedback submissions may include screenshots and technical metadata, and that such data will be transmitted to BubbleNote for processing on your behalf.
Use of the Service does not by itself ensure compliance with any applicable data protection or privacy laws. You are solely responsible for ensuring that your implementation of the Service complies with all applicable legal requirements. BubbleNote does not provide legal advice, and nothing in the Service or these Terms should be interpreted as legal guidance or a guarantee of compliance with any applicable laws or regulations. You should consult qualified legal counsel for your specific compliance obligations.
We implement reasonable administrative, technical, and organizational safeguards designed to protect data processed through the Service. However, no method of transmission over the internet or method of electronic storage is completely secure. Accordingly, we cannot guarantee absolute security of your data.
You are solely responsible for handling and responding to any requests, complaints, or claims from your end users relating to data collected through your use of the Service, including but not limited to access, deletion, or correction requests under applicable privacy laws.
Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of BubbleNote and its licensors. The Service is protected by copyright, trademark, and other intellectual property laws.
Your content: You retain full ownership of all feedback data, screenshots, and content collected through your projects. By using the Service, you grant BubbleNote a limited, non-exclusive license to store, process, and display that content solely for the purpose of providing, maintaining, and improving the Service on your behalf.
Our content: Our trademarks, logos, and service marks may not be used without our prior written permission. You may not use the BubbleNote brand in any way that implies endorsement, partnership, or affiliation.
Payment & Billing
BubbleNote offers both free and paid subscription plans. Paid plans are billed on a monthly or annual basis as selected at checkout. All fees are stated in USD and are exclusive of applicable taxes.
You authorize BubbleNote to charge your payment method on a recurring basis for your selected plan. Subscriptions automatically renew unless cancelled before the end of the current billing period.
All payments are non-refundable except where required by applicable law or in cases of verified billing errors. We do not provide refunds for partial billing periods or unused portions of a subscription. If you believe you have been charged in error, contact us within 30 days of the charge at [email protected].
Downgrading your plan may cause the loss of features or data. We recommend reviewing the differences between plans before downgrading. We are not liable for data loss resulting from a plan downgrade you initiate.
We reserve the right to change our pricing at any time. Any price changes will take effect at the start of your next billing cycle. Updated pricing will be reflected on our pricing page.
Service Availability & Limitations
We strive to maintain high availability and reliability, but we do not guarantee uptime, availability, or data retention. The Service may be temporarily unavailable due to scheduled maintenance, emergency maintenance, or circumstances beyond our control.
Usage limits (such as monthly feedback quotas) apply per plan as described on our pricing page. Exceeding your plan's limits may result in overage charges or temporary suspension of feedback collection until the next billing cycle.
We reserve the right to impose fair-use limits on any plan to protect the performance and availability of the Service for all users. You are responsible for maintaining your own backups of any critical data.
We do not guarantee the accuracy, completeness, or reliability of any data captured, processed, or displayed through the Service, including but not limited to screenshots, metadata, or user-submitted feedback. You acknowledge that such data may be incomplete, inaccurate, or subject to technical limitations.
We do not provide any service-level agreements (SLAs) unless explicitly stated in a separate written agreement signed by an authorized representative of BubbleNote.
Third-Party Services
The Service may rely on or integrate with third-party infrastructure, hosting providers, payment processors, and other service providers. We do not control and are not responsible for the availability, security, accuracy, or performance of such third-party services.
Your use of the Service may also be subject to the terms and conditions of those third-party providers. We encourage you to review those terms where applicable. BubbleNote is not liable for any loss or damage arising from your reliance on or use of any third-party service.
Termination
You may terminate these Terms at any time by discontinuing use of the Service and deleting your account. You may cancel your account at any time from your account settings. Upon cancellation, your subscription will remain active until the end of the current billing period, after which access will be revoked.
We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will immediately cease.
We reserve the right to suspend your access to the Service immediately, without prior notice, if we reasonably believe that you have violated these Terms or that your use of the Service poses a risk to the Service, other users, or third parties.
You are responsible for exporting your data before deleting your account. Upon account deletion, your data will be permanently removed from our active systems. We do not guarantee the availability of your data after account termination, and you should maintain your own backups of any data that is important to you. Certain data may be retained where required for legal, regulatory, or legitimate business purposes (such as billing records, dispute resolution, or enforcement of these Terms).
Disclaimer of Warranties
The Service is provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
BubbleNote does not warrant that the Service will meet your specific requirements, that it will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected.
Limitation of Liability
To the maximum extent permitted by applicable law, BubbleNote and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, data, goodwill, or other intangible losses — arising from your use of or inability to use the Service.
In no event shall BubbleNote's total cumulative liability to you exceed the greater of (a) the amount you paid to BubbleNote in the 12 months preceding the claim, or (b) USD $100.
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such jurisdictions, the above limitations apply to the fullest extent permitted by law.
Indemnification
You agree to defend, indemnify, and hold harmless BubbleNote and its licensors, employees, contractors, agents, officers, and directors from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt arising from:
- ▸ Your use of and access to the Service
- ▸ Your violation of any term of these Terms
- ▸ Your violation of any third-party right, including any intellectual property or privacy right
- ▸ Any claim that your use of the Service caused damage to a third party
Force Majeure
BubbleNote shall not be liable for any delay or failure to perform its obligations under these Terms where such delay or failure results from events beyond our reasonable control, including but not limited to natural disasters, acts of government, internet or infrastructure outages, third-party service provider failures, pandemic, war, terrorism, labor disputes, or power failures.
In the event of a force majeure, our obligations under these Terms will be suspended for the duration of the event. If the event persists for more than 60 consecutive days, either party may terminate the affected services by providing written notice.
Changes to Terms
We reserve the right to modify these Terms at any time. When we make changes, we will update the "Last updated" date at the top of this page.
Your continued use of the Service after changes become effective constitutes your acceptance of the new Terms. If you do not agree to the revised Terms, you must stop using the Service.
Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of Singapore, to the fullest extent permitted by applicable law, without regard to conflict of law principles.
Any dispute, controversy, or claim arising out of or relating to these Terms shall be resolved by binding arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with its rules then in effect. The seat of arbitration shall be Singapore. The arbitration shall be conducted in English by a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.
Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.
You waive any right to participate in a class action lawsuit or class-wide arbitration. Any dispute resolution will be conducted strictly on an individual basis and not as part of any class, consolidated, or representative action.
If you have any questions about these Terms, please contact us:
Website
bubblenote.appEntire Agreement
These Terms, together with our Privacy Policy and any other agreements or policies expressly incorporated by reference, constitute the entire agreement between you and BubbleNote with respect to the Service and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral, relating to the subject matter herein.
Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions will continue in full force and effect.
Assignment
You may not assign, transfer, or delegate any of your rights or obligations under these Terms, in whole or in part, without our prior written consent. Any attempted assignment without such consent will be null and void.
BubbleNote may assign these Terms or any of its rights or obligations hereunder without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. These Terms will be binding upon and inure to the benefit of the parties' permitted successors and assigns.